Returns & Refunds Policy – Suike Seats

Last Updated: 16/06/26

At Suike Seats, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains when returns, exchanges, and refunds may be available.

1. Change of Mind Returns

If you change your mind about your purchase, you may not request a refund/return unless the order has not yet been processed.

• Proof of purchase is provided.

Customers are responsible for return shipping costs unless otherwise agreed.

Original shipping charges are non-refundable.

2. Damaged or Faulty Products

If your product arrives damaged, defective, or develops a fault, please contact us within 7 days of delivery and provide:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Where a product is confirmed to be faulty, we may offer:

• A replacement
• A refund

as required under Australian Consumer Law.

3. Incorrect Items

If you receive the wrong item, please contact us within 7 days of delivery.

We will arrange a replacement or refund at no additional cost to you.

4. Non-Returnable Items

The following items cannot be returned unless faulty:

• Custom-made products
• Personalized products
• Clearance or final-sale items
• Products that have been installed, modified, or used

5. Return Process

To request a return:

1. Contact us at 0478574021
2. Include your order number and reason for return.
3. Wait for return instructions before sending the item.
4. Securely package the item and return it to the address provided.

Returns sent without prior approval may not be accepted.

6. Refund Processing

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method.
• Refunds are typically processed within 5–10 business days.
• Your bank or payment provider may require additional time for funds to appear.

7. Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Under Australian Consumer Law, you may be entitled to a repair, replacement, or refund if a product:

• Has a major failure;
• Is not of acceptable quality;
• Is not fit for its intended purpose; or
• Does not match its description.

8. Return Shipping Costs

Change of Mind Returns

The customer is responsible for return shipping costs.

Faulty, Damaged, or Incorrect Products

Suike Seats will cover reasonable return shipping costs where required by Australian Consumer Law.

9. Contact Us

For return or refund enquiries, please contact:

Suike Seats
Phone: 0478574021
Website: https://suikeseats.site